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Učestalo postavljana pitanja

1. I have ordered the wrong size. How can I change it?
Of course it is possible to change the size. After you have received the order and you concluded that the size you ordered is not the right one, send us an e-mail at info@crosportvez.hr and return your order to Vlaška 2, 10 000 Zagreb.

After that, we will effetuate the change without any further expenses for you. 
 
2. I am not sure which size should I order?
Please check the chart Size guide. There is a detailed description on how to measure yourself and define your size for both upper and lower parts of your body. 
If you are still unsure on how to proceed, please contact us via e-mail at info@crosportvez.hr or call us at +385 1 65 71 055
In case the size you ordered is not the right one, it is possible to exchange it totally free of charge. 

3. How long do I have to wait for my order to arrive?
CROATIA

After we have received your order, the goods are being sent that exact day ( in case you ordered during our working hours) or the next day. After that, the Croatian Postal Delivery service will deliver the package to your address in 2 days time ( for major cities) or 3 days time ( for smaller cities and villages). 

INTERNATIONAL

Packages outside of Croatia are delivered via Croatian Postal Delivery service. 

Approximate times of delivery of international packages are following :
Europe : D + 3 to 7 days
World : D + 10 to 20 days

In times of delivery, the day of the reception of the order is not included ( D ). 
4. Do your prices include tax?
All prices have included tax of 25%. 
We plead you to take in consideration that  when the package is ordered from a country outside of Croatia or European Union, our prices do not include local taxes that may be applied in your country.  
5. I am interested in embroidering a logo of my company on jackets or T-shirts. Is that also a possibility?
Crosport-vez has been delivering the services of machine embroidery for more than 15 years. We can embroider anything according to your wishes. 
Please send us the picture of your logo and your question at info@crosportvez.hr and we will provide you with further information regarding the prices and the time needed to effetuate the order. 

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  • Contact

  • CroSport Vez
  • Address: Kotorvaroška 7,
    10000 Zagreb, Hrvatska
  • Tel. no.:+385 1 65 71 055
  • Fax:+385 1 65 28 032

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